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Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to push the Help button, which is present on each page. A pop-up window will appear. It includes in-depth information about all the operations that you can perform on the given page. Each pop-up menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have a vast range of instructional videos explaining how to use our hosting Control Panel. They're made for those of you who want to see how things are getting done instead of only reading articles. In this way, everyone can quickly become familiar with our Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the answer you are looking for, explore our extensive FAQ section, which contains questions asked by actual customers and provides real solutions. We regulary update our FAQ section with new articles in an attempt to encompass all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the Frequently Asked Questions database either, you can get in touch with our excellent team of support engineers available 24/7 and ready to help you with any question. Each support ticket you open will be responded to in less than 60 minutes (the average response time is about 20 minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone:
US International:
UK Phone:
AU Phone:
OUR ID:

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com